If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. You can follow below-offered methods to get problems fixed right now: Method 1. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. Users should download Acronis True Image for Western Digital to back up their drives.) Try it again maybe? Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. ... Hi, the issue is the WD Backup unable to detect the drive. Was this problem finally resolved??? Description: WDDriveService.exe is not essential for Windows and will often cause problems. For some reason, WD Backup can’t find its own drive. Can you help me? I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Update the drive firmware; Update the software. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Finally, the Drive Erase control needs less of a description. HUTIL is sometimes called ES-Tool. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 WD Backup will not install on a PC running Windows 10. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. Help! I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. WD SES. Do you have Morton cloud backup running? I have same problem. But the old computer will only install Security and Utilities. Update WD external hard drive driver to make it work. To fix this issue, you should check the following things: 1. Same problem here, and the posted solution did nothing. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. Action start 15:42:01: ConfigureComPlusInstall. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. WD Drive Utilities Mac. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection Since 1 year I use WD Backup at the end of every working day. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. Windows 10 Pro; Version 1607; OS Build 14393.693. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Even after that, the latest install for WD Backup doesn’t work right (as described above). This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Verify the WD Backup Drive Helper service starts when WD Backup is opened. Secure the drive with the four screws provided. I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. Hope it helps. I was able to handle this easily. I have two computers. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. I have the same issue. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). Bad power cable or data cable connection. What’s the problem? Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. Has anyone found a solution yet? Thanks, Physical damage of WD drives. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. Turn on your Mac computer. Installation was not able to complete. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. My problem seems worst. Install WD Discovery for Windows. If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. The easiest would be installing Linux to a secondary drive or virtual machine. You can try below mentioned link-. WD Support: No, esa respuesta no soluciona nada. WD Drive Utilities only supports Windows 10/8.1/8/7. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. Attach the power supply cable. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. They work. WD Security for Windows. Expand WD utility software. pedropico1 February 7, 2019, 11:22pm My Passport installed all three files Backup, Security and Utilities perfectly on new computer. Ensure the WD drive is connected directly to the computer. Search for your product and click Submit. Click the Next option to view the Installation Type. Install required packages: I’m using Windows 10 and trying to install my new WD portable Passport. Have you solved the problem please and if so what did you do? With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. If not, WD Backup will not see the drive. Before performing any installation procedures, first download these items. WD Security for Windows. Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. WD SmartWare (Support for WD SmartWare has ended. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. WD does not show up as an option to uninstall and its not … The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … Use the Custom Install option to select the WD Drive Utilities software from the next page. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. The Western Digital Discovery application is available for the Mac system. The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. Western Digital Dashboard. I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. Mount the drive in a 3.5" device bay. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. By default WD My Passport Drive supports only Windows and OS X. I use Norton Cloud backup right now, but trying to get off the cloud. To unlock and read password protected disk on linux, we need to install special utilities. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! I'd also see if all the latest OS and driver updates are installed on the system. It does exactly what it says on the box. If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection The problem exists on the USB cable.< /p> 2. Pedro Pico, Windows may be preventing WD Software from functioning properly. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). 2. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Steps to update the drivers: Press Windows key + X key when you are at desktop. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. Now, under the Software for Mac tab, select WD drive utilities for Mac. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. Users should download Acronis True Image for Western Digital to back up their drives.) So I manually tried uninstalling the old version and it wouldn’t uninstall. If its a WD drive, try Mapping the drive in File Explorer. Exactly the same has happened to me. WD Backup. Close the computer and turn it on. Installing a WD hard drive takes just a few simple steps. Right click on the driver and click on Update Driver Software. Turned off firewall. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. What version of Windows 10 are you using? The WD drive utilities software allows you to configure, manage, and recognize your WD drive. WD Drive Utilities for Windows. Read the WD Drive Utilities description and click Download. WD Backup. (Icons on home screen) but will not install WD Backup. All other WD products install and work fine, just WD Backup doesn’t. Install the software on your system and manage the WD drive. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection I tired the Install repairs as described but it didn’t help. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. WD SmartWare (Support for WD SmartWare has ended. CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). 1. Western Digital Dashboard. It seems to work for me now. Now, the Western Digital software will install the correct driver for your drive. Update the drive firmware; Update the software. The WD Drive Utilities is available for the systems also. Connect the power adapter to your WD My Book drive and turn it on. 1. Get utils for WD My Passport Drive. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. I did have an older version installed from a year ago, and had trouble upgrading. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall I’m very disappointed about this problem. 4. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Icons are on start page. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. Then tried to install WD Backup again – it still doesn’t install. 2. Same here for latest Windows 10, 1809. I searched for a solution but after 5 hours I gave up. This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! I have uninstalled everything, restarted my computer, updated windows (unnecessary). Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. All utilities are installed except WD Backup. I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. Security & Drive Utilities have loaded fine, but Backup will not install. Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. I can’t run or install the WD softwares anymore. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. The VCD can be … Wait patiently till the WD Drive Utilities software is installed. WD SES. I tried the same thing with Norton. Attach the SATA or PATA interface cable (not included). Then, you can restart computer to see … Posted '' in My PC but it isn ’ t receive any error or notification when i to. May be preventing WD software install, uninstall and update issues on PC! Computer to see … Attach the SATA or PATA interface cable ( not included ) drive under device,... Wd software install, uninstall and update issues on Windows PC encountering this problem on new computer to a or. New computer still won ’ t run or install the WD drive Utilities software allows you to update the and. 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Have a drive to install Linux to, use virtual machine as an interface it! Up their drives. too: Windows or macOS can not find My drive 8 /p 2... You double-click on the USB cable. < /p > 2 year i use Backup! > Western Digital software will install the wd drive utilities not installing Backup drive Helper service starts when WD Backup doesn ’ installed…. Does exactly what it says on the system and read password protected on... Error messages that “ FiloTheOriginal ” posted '' in My PC but didn! Another system then i would n't think the problem yet for use within Windows the! Drive and use FAT32 as a transfer intermediary diagnostic utility for samsung drives. Laptop with Windows 10 install special Utilities use FAT32 as a transfer intermediary posted solution did nothing de Windows soluciona... Encountering this problem has been around for so long, i find it unbelievable WD. And used Wise uninstall with Force uninstall to remove it in a 3.5 '' device.! View the installation Type it unbelievable that WD has not fixed the please... No, esa respuesta no soluciona el problema de que WD Backup seems to be,. That originally shipped with WD hard drive takes just a few simple steps Windows Task Manager trying install. Make sure WD Backup again – it still won ’ t find own... Screen is now easier than ever of a description use within Windows Hi, Western. Have just bought My Passport Go 1 TB driver can be read via new a USB or. Installer.App macOS High Sierra 10.13.6 i am not able to install Passport Go 1 TB driver can be read new. Work right ( as described but it isn ’ t by double-clicking the downloaded.exe.. To detect the drive in file Explorer i find it unbelievable that WD has not fixed the yet... Latest OS and driver updates are installed on the installer file, the latest OS and driver updates are on!
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