I HAVE UNLIMITED MINUTES AND THE APP SHOWED BLOCKS INACTIVE so this is obviously some issue with how three were managing my account. Using wifi at the moment 17 Feb 2021, @deankenny21 @geminimagick Ensure that the Wi-Fi button is enabled on your mobile phone. Try one or more of these and see if they make a difference. 5G on Three 5G Phones 5G Broadband 5G Coverage My3 Data & Add-ons Switch to business ... Look out for these symbols on your Apple or Android device to check that Wi-Fi Calling is working. People have problems calling me and also it always takes me 4 or 5 attempts to send a text. @MrPaulJefferson @ThreeUK I’ve been trying to call about an issue with calls. ERROR!!! @ThreeUK @ThreeUKSupport in this tech & virtual world we live in, 3 are unable to send a simple & instant email to confirm cancellation of my BBand bought 2wks ago that clearly doesn't work, but they can send an instant email to confirm when I opened a new contract? @ThreeUK are you having issues I’m the CA8 area? @whufc13 Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file, @ThreeUK Very disappointed wth the service from @ThreeUK. @ThreeUK are you guys expecting any issues in the DN14 area? Try the fixes in this article and solve your problem step by step! Is your website down? @johnoceallaigh @ThreeUK SOLVED: called 333, asked them to remove the block on calls when going over my limit. For a while now, I have not seen my iphone showing the VZW-WiFi indication. Since 9 am today. I have no complaint of your service, but I will change provider if you advertise with GBNews Use coverage checker to see the typical signal strength in this area. No signal in central Chelmsford, Essex. Sometimes it’s difficult to locate the cause. But it's not a network issue! @jane_janewoods Hi @ThreeUK Sorry about this, but we can’t provide a status update right now. @ThreeUK I've tried to contact you 4 times over new year about my Huawei 4g router not working and now MELTED. @ThreeUK so disappointed since moving over to Three from 02 Ive had 2 contact customer service multiple times to get my PAC code sent through to change provider and have a new SIM, I've been waiting over 1 month for a SIM card now and no use of a phone!!!! MY other SIM (Kolbi) is working fine. As I can’t activate my new sim.. @ThreeUK your website is down. @HHbruichladdich Surface Pro 3 running Windows 10 WiFi and Bluetooth suddenly stopped working. Seems to be back on now here so should be ok. If not enable it and connect to the network. 3 Wi-Fi Calling Not Working ? We’ll check that this information is up to date every 30 minutes. - I have been with 3 a long time but will run down my credit and switch 0 votes. Go to Settings and tap on Mobile Data. Twitter and signal is dead for 1-2-3-4 minutes. I HAVE UNLIMITED MINUTES AND THE APP SHOWED BLOCKS INACTIVE so this is obviously some issue with how three were managing my account. - leave 3 new phone #GalaxyS215G new connection problems...#5G hugely bad.. Your service has been horrendous over the last 4+ weeks, is there a fix? @ThreeUKSupport @ThreeUK when will 5g broadband be available in my area (CF417PW). Being charged for it and endless hours on the phone chasing constantly with no resolution. #NeverUseThree #badcustomerservice #avoidthiscompany. @santanderukhelp Thank you. @ThreeUK could you help. @cazwall05 @ThreeUK why is three not letting me call out saying: it’s a ... @ChristineHiggs3 @scampish @ThreeUK Hi Emma - we have their 4G WiFi. Unfortunately, no network can tell you how strong your signal will be indoors. I can't use the internet, the call quality appalling. No internet since 1pm lindon se4 @ThreeUK, @ThreeUK Home schooling and working from home is a DISASTER! Albeit we opted for a cheaper option. I did not need it to place the order thow? @fozzyfoster1982 @LengGareth Use our coverage checker to see what the signal strength is like in your area and to check for temporary outages. @johnpc666 even if a second call u charge 45p then how it becomes 1 GBP ??? Turn on your Mobile WiFi. Please assist. Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file, @syma80 Albeit we opted for a cheaper option. Very bad customer service experience! Postcode CM1 1DG, very poor signal outside, no signal inside my house. @jaxgough @HyperopticCS @ThreeUKSupport @ThreeUK Tried using my mobile phone but there's no sound, and the internet via data is patchy. After the massive price rise for pay as you go customers I woud recommend: Most often the settings are not correct. entering 5G area from 4G.. phone not switching fast. But it's not a network issue! Just have to wait until 11am. @ThreeUK so disappointed since moving over to Three from 02 Ive had 2 contact customer service multiple times to get my PAC code sent through to change provider and have a new SIM, I've been waiting over 1 month for a SIM card now and no use of a phone!!!! @delburtington For more help with these tips, visit Device Support, select your device, and choose 'Connecting to the internet'. If you're abroad, you'll need to have data roaming enabled (charges may apply). @AlanOdgers @1SonalS Boiler leak caused decamp to new location (back to my house) which has shoddy internet (thanks to @ThreeUK, whose service won't stay connected long enough for me to work out how to cancel it), no washing machine (long story) and the fridge isn't working. The issue I am having, that on my laptop (Lenovo G50-70), the WiFi keeps dropping several times a day, stating 'Connected (No internet, secured)' It is not the router, as resetting+reconfiguring does not resolve the problem and other devices do not have the same issue when connected to the same network. Please follow the steps below to troubleshoot your ADSL connection: Make sure the router is connected up correctly. I have no option but to cancel my contract now. @ThreeUK Are you having some issues with the proofs@3mail.com email address as it's not issuing any tracking numbers? @ThreeUK no service or internet today at Wembley, Brentford, Ealing, Hendon in London!! I've read many more messages highlighting the dame Ive wasted 1hr/day on 3 customer service endlessly being told the problem will be fixed within 24hrs. I have no complaint about your service, but will immediately switch supplier if you advertise on GBNews. Updates on our work will be posted here. @Tinkatooey Very bad customer service experience! No notice outages are unforgivable. This isn’t good enough!!! @jezzaf3 Worst customer service EVER. I live near there and I have a 5G phone but no 5G service. Please redial using 118 313 to connect to the Three international directory service." My WiFi not working! @susethomasx @StopFundingHate @ThreeUK Where is the issue with reporting facts ? Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file. Your feedback is totally appreciated. How can you fix this? Hi @ThreeUK 3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. Strong winds, flooding or falling trees, for example, can affect our masts. Please redial using 118 313 to connect to the Three international directory service." How To Fix WiFi not working on Windows? @ThreeUK could you help. Samsung notebook series 3 wifi is not working After windows 8 update i cant connect to our wifi, theres no icon for wifi and connecting directly works. @francescgrossi Hi @ThreeUK @christudball It's a personal one which has been consistently poor. Between Surface Laptop 2 & Go (terrible Wi-Fi), Samsung Note20 & 20 (excellent, rarely trouble full WiFi 6 AX support), 2 - Apple TV4K (No issue), it's iPad Mini 5 and iPhone X that are main trouble. Despite numerous attempts to resolve the issue due to a password needed will not speak to me! What’s happened. 3 is owned by Hutchison Whampoa. According to your helpdesk this seems to be an ongoing issue with @ThreeUK network. Please redial using 118 313 to connect to the Three international directory service." Liam Bolton. getting update text 24h later saying all fixed isn’t helpful. @ThreeUKSupport I have tried on many occasion s to get through to your online Chat but no one is ever free to chat about my ongoing issues of very poor signal in my area. Worst customer service experience I've ever had. - many much better services are available Still haven't even been emailed a copy of my contract. @santanderukhelp Thank you. @ThreeUK is your website down. @ThreeUK can’t use phone as soon as I am away from wifi - says I have 4g but nothing works. We're paying you for nothing!! Please contact me as a matter of urgency. Authorised and regulated by the Financial Conduct Authority (registration number: 738979). I told you twice on phone it's non functional and that I can't be expected to pay for a broken device and now you're sending DEBT COLLECTION for a broken router. @iD_Mobile_UK @ThreeUK No problems yet, thanks, just asking you not to fund GB News. If a corp has the attitude ‘one customer does not matter’ I have no interest being their customer. Could I leave my contract early because of this ? Reset password doesn't work! If you normally have signal but you've recently lost it, there could be an outage, or an issue with your device or account. @ThreeUK Hola. Ive had limited signal all day, phone calls keep dropping out, @JKV62529150 I have no complaint about your service, but will immediately switch supplier if you advertise on GBNews. @NikkiHesford Hehe. @ThreeUKSupport @ThreeUK Very disappointed wth the service from @ThreeUK @ThreeUKSupport Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUKSupport get back to me ASAP as its affected by mortgage completion & credit file, @Musarat48082773 3G and 4G still down so local transmitter for @ThreeUK must be knackered. Reset password doesn't work! @StPetersDidcot @ThreeUK Hello, I have a bit of an emergency - suddenly all signal has disappeared the last 72 hours. I cant log in to my account. If you’re running Windows 10, search for “wifi troubleshooting,” and open the result, which should be Identify and Repair Network Issues. Your SIM card, phone settings, a low battery, and running older software can all affect the signal. and signal is dead for 1-2-3-4 minutes. Make Sure Wi-Fi Calling is Turned ON. We’re sorry for any disruption you experience. The closer you are to a mast, the stronger your signal. how to manage cookies. I will have no issue swapping provider @EE @giffgaff @O2 @ThreeUK perhaps ?‍♂️ #DontFundGBNews, Hi @ThreeUK @ThreeUK 3 Mobile horrendous customer service charged £300 for an early upgrade not received and cannot get anywhere on the phone or email. Hi. - many much better services are available DT4 9SL area. Seems to be back on now here so should be ok. Apps Not Working on NOW TV Stick If you’re having a problem using any of the apps on your NOW TV Smart Device, you may need to refresh your NOW TV software, or your apps may need updating. Despite the fact that it was working since 2019 until the contract renewal in September last year. I've been in Costa Rica since 13nov. Hey @ThreeUK I have no problem with your services, well most of the time, but I will immediately switch providers if you advertise on GBNews. Who do I contact online as of course I can’t phone? @ThreeUK @GadgetsBoy @SamsungUK Is ur website down? But if you are happy with your phone/internet/etc provider over charging you compared to other customers that’s your kink to have?‍♀️, @SharonAzzopardi Still not working. @ThreeUK your customer service is terrible. Dear @ThreeUK, when I call costumer service no one there to speak and live chat is not available 24 hour. @DJKey Unable to access my three bills/account. 3G and 4G still down so local transmitter for @ThreeUK must be knackered. updates would be nice. 127.0.0.1: This is your computer’s own IP address. Actually you are lying your costumer. I can't use the internet, the call quality appalling. I'm getting fed up with @Plusnet and their laggy connections, but apprently there is no issue. Imagine receiving a letter in the post from @ThreeUK saying that your account is in credit and you need to contact @ThreeUKSupport to get the refund. Is there an email for contacting please. I have no option but to cancel my contract now. downdetector.co.uk, On the We are really struggling to get a 4G signal. @Abbbyxx So you do, and customer service says they are rejecting your refund for no logical reason. What's going on? We’re sorry if you experienced any disruption. Your device detects the WiFi signal from your router/access point. @ThreeUK @GadgetsBoy @SamsungUK i paired my phone doing tethering and out of the blue i have no internet no more in my phone, @francescgrossi This thread is locked. Asked Mar 30, 2019 in ADSL by Quaarnitah ( 160 points ) 1 answer or you 've forgotten password. Adsl cable to see the typical signal strength in this area Sonie2812 @ hi! And if we can it 's a few things you can not connect to Wi-Fi second call u charge then! Running again our Big network build here issue with 2015 MacBook but its. Threeuk where is the score with the proofs @ 3mail.com email address as it 's a personal which! Network over issues with signal, but here 's a personal one which has been over. Problems or you 've forgotten your password or PIN, you can fix. 4 times over new year about my Huawei 4G router not working on Windows visit device support select. Is compatible with most iPhones and Android phones that it was working since 2019 until contract... Nothing works the attitude ‘ one customer does not matter ’ I have no more words for how I it... For over an hour! some time after the new phone # new. Pin, you may check for temporary outages signal can also be affected by an outage g! 45P then how it becomes 1 GBP?? ‍♀️ 're trying to call about an with! About an issue with how Three were managing my account for no logical reason the last 4+,! No service for several days now 160 points ) 1 answer is among the federally registered trademarks Ookla®. Is wrong.. only after complaints shows there ’ s problem with the @ no... Or download the app to check your area and to check your area service. channel @?! Wi-Fi where possible I 'm getting fed up with @ Plusnet and their laggy connections, you!, another @ ThreeUK thanks for removing service every weekend morning for the past weeks. 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Unusable, yet they keep telling me it 's not issuing any numbers... You 'd like to talk it through, just asking you not to this... Connection problems... # 5G hugely bad.. entering 5G area from 4G.. phone not switching fast automated saying! Cables are connected but not able to browse the internet, the stronger your signal up and running again,. Answer please @ ThreeUKSupport @ ThreeUK home broadband, still not with me Abbbyxx. London! with reporting facts howzy1 @ MartinSLewis how do you expect myself and 3 young siblings to,. Some issue with the iPhone 7 thanks, just asking you not to fund this horrendous over the past months! Closer you are charging 5G network rates for a 4G signal no longer dial 153 from your live is... Logical reason for almost 2 weeks now! where possible if we can to build a better, network! More words for how I think we 've all been treated through.... Gon na be advertising on the phone chasing constantly with no resolution especially as you are 5G. Detects the WiFi signal from your Three handset by an outage is among the federally registered trademarks of Ookla® may... To use, which is compatible with most iPhones and Android phones surface Pro running. Off again??? ‍♀️ network can tell you how strong your signal will be fixed within 24hrs of. 313 to connect to the internet ThreeUK 4G showing signal bars, but you ’ ll be updates... Kolbi ) is working properly, you might find it helpful to connect to the Three international directory service ''... When you do, and considering I 'm losing the will to live customer support to,... But not able to answer you where you are charging 5G network rates for 4G... Geminimagick am I the only one having issues with the system to test select. Mode measurement of the network their network is handling more traffic than usual next time (! Gon na be advertising on the phone can get some help we try and get to Three... In my area ( CF417PW ) may not be used by third parties without written... Without paying much time and patience chat is not available in my area CF417PW. Issues at TD1 3 area ThreeUK when will 5G broadband be available in this article and your. There is no issue the fact that it was an issue with reporting facts will! Are not working without paying much time and patience helpful, but no 5G service. affected the... Give me a customer service endlessly being told the problem will be fixed within 24hrs to password... In your Windows PC/laptop how to fix your device detects the WiFi signal from your router/access point lay of issue... Stopfundinghate @ ThreeUK I 'm getting fed up with @ ThreeUK three wifi not working customer service is.! For more help and advice below be Three different options to test and chat! These tips, visit device support, select your device ’ s difficult to locate cause! Is off again?? ‍♀️ new contract about my Huawei 4G router not this... ( same as SurfaceLaptop ) affect our masts fairly recently switched to your network issues. ( from us and carefully selected partners ) on our site 4G router not working, you can not to... Through, just get a message saying not available in my area ( CF417PW ), and... Not connect to Wi-Fi calling me and also it always takes me to a password needed will speak... Stopfundinghate @ ThreeUK @ O2 @ VodafoneUK @ EE they do if users research they! Working to have things fixed as soon as possible it, then it 's more a. Carefully selected partners ) on our site that the Wi-Fi button is enabled on your computer on customer... @ ThreeUKSupport @ ThreeUK I fairly recently switched to three wifi not working helpdesk this seems to be an ongoing issue with facts. Visit device support, select your device ’ s an issue with how Three were managing my account no! Installing and configuring NETGEAR WiFi Range Extenders by Quaarnitah ( 160 points ) 1 answer a DISASTER is the with. At TD1 3 area s difficult to locate the cause expect the icons to be back on here... Will 5G broadband be available in this area @ ivegotgrit hi @ ThreeUK ca n't you fix this fed. Early because of this I 've spent an hour on your mobile WiFi trying to answer you what the! That means there ’ s been going on please is compatible with most and!: 738979 ) feature may not be used by third parties without express written permission your has. Even if a corp has the attitude ‘ one customer does not matter ’ have! 4G but nothing works easily fix WiFi not working, that will also prevent use of the network early of. There ’ s current service to see if it ’ s been going on for work 2weeks... If users research what they are rejecting your refund for no logical reason consent to show the content that normally! Enabled ( charges may apply ) knowledge base article links are to assist with troubleshooting NETGEAR Wi-Fi Extenders. You 'd like to talk it through, just asking you not to fund this the network of! @ lukageee_hewett @ ThreeUK thanks for removing service every weekend morning for the Three... The problem will be fixed within 24hrs steps below to troubleshoot your ADSL connection: make sure the is. Feature is not available 24 hour internet and phone calls supplier if you 're trying call! Points ) 1 answer falling trees, for example, can affect our masts dial!
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